This message implies that the request from your server is not reaching ShieldSquare for processing. This may be due to the following reasons:
- If you have proxy or a CDN employed in front of your server, whitelist ShieldSquare server IPs. This enables ShieldSquare to send and receive the data.
- Check if you have mapped to the ShieldSquare instance nearest to your server in the ss2 config file. For example, if your servers are located in the US, map ss2_domain parameter to ss_scus.shieldsquare.net