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Knowledge base
General
FAQ
0
Getting Started
0
Getting started with us
Your account
1
Can I use Single-Sign-On for logging into the Bot Manager Portal?
Your documents
0
FAQs:
Trial FAQs
0
Files and folders
Shared files
0
Deleted files
0
Premium club
Premium features
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Premium subscription
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Dashboard Configurations
Bot Management
1
Can I take actions against bots only for a certain URL?
Settings
3
How can I whitelist an IP on Bot Manager?
How can I whitelist a URL on Bot Manager?
How can I configure a mitigation policy for a single or set of URLs?
Getting Started With ShieldSquare
Setting up ShieldSquare Account
5
ShieldSquare Signup, Email Verification Process
Adding team members to the portal
What type of permissions can be provided to the users?
Managing team members permission
Setting up the timezone
Online Integration Documentation
1
ShieldSquare Integration Documentation
Integration of ShieldSquare Service to your application
Integration FAQ
19
Where should I integrate ShieldSquare API on my website?
Is it mandatory to pass the User ID/Username for all API calls?
What is the difference between Active and monitor mode integration? Which one should I start with?
Can Active mode be tested in staging environment? If yes how?
How can I integrate ShieldSquare API with my wordpress site?
View all 19
Verify Integration
3
Verify Integration page shows “No Data Available”
Why do I find Red Cross on JS Data?
Why do I find Red Cross on Session data?
Moving the ShieldSquare Integration from Staging to Production Environment
3
What is the difference between using Sandbox ID and Production ID?
I have completed the integration in Production environment but still I do not see any data on my portal. Why?
How to move ShieldSquare integration from Staging to Production Environment?
Handling Error
2
In my firebug, I see Request Timed Out or Server Not Reachable. Why is it so?
I see a message “Maintenance Mode. ShieldSquare portal is currently undergoing scheduled maintenance” on my ShieldSquare portal
Integration Configuration
1
Can I skip bot detection for a particular URL?
How ShieldSquare can help you deal with bots
Monitoring bot traffic on your site
3
What type of bot traffic can you monitor via ShieldSquare portal
I see a huge difference in the traffic that you show when I compare it with my Google Analytics
Why are my internal services or IPs listed in the bad bot list?
Taking action on bot traffic on your site
11
How to move from Monitor to Active ?
What mechanisms are available to take action on bots using ShieldSquare?
Steps to use Feed-Based Protection
What are the methods available to integrate ShieldSquare with websites which are using Akamai CDN ?
What is the ideal time for consuming IP Feed?
View all 11
Reporting & Analytics
Dashboard Views
13
How does ShieldSquare portal help me?
Why isn’t the portal showing me latest data?
Why is there a mismatch in the data shown on your portal and my server log?
What are Legitimate-Bot and Search Engine Bot analysis in ShieldSquare portal
Is it possible to add multiple domains under one account and check the data domain wise?
View all 13
Configuration
9
Setting up the timezone
Adding team members to the portal
How do I submit GDPR data erasure requests?
Can I integrate bot analytics in my SIEM visualization?
How to manage bots from the ShieldSquare portal
View all 9
Whitelisting
2
How to blacklist an IP?
How to whitelist IP(s) from Admin portal?
Email Reports and Alerts
2
What type of email reports will I get from ShieldSquare ?
Can I have a report on bad bot IPs in Feed-based protection ?
Downloading Reports
1
Can I download reports of ShieldSquare Dashboard ?
Cloud Connectors
PHP
6
How do I know if curl support is enabled on my server? What if my server does not have curl support?
I have curl support enabled. But still I see a red cross near API data
I have my integration intact but verify integration page shows red cross for API Data
I have CDN employed. How do I find the client IP that I should send you?
Is it possible to make shieldsquare work without a PHP session ?
View all 6
JAVA
5
I have custom session maintained in the site. Where should I update the session values?
Will ShieldSquare work if I update my technology?
How do I find the client IP?
Which version of Java is ShieldSquare connector compatible with?
Which version of Java connector should I use? How do I determine which version of Java I use?
.NET
2
I do not find the captcha implementation guide for .NET
Which version of .NET is ShieldSquare connector compatible with?
General FAQs
NginX plugin
1
Does NginX support TLS v1.3?
Adobe Analytics
1
How does the Radware Bot Manager Adobe Analytics plugin work?
Performance and Availability
5
Does my site performance decrease or what if my page load time increase after integrating ShieldSquare?
Will my website get affected if your service goes down?
Where is ShieldSquare Cloud Service hosted?
Does ShieldSquare JavaScript insertion create any impact on my application?
Where is Radware Bot Manager data processed?
Compatibility
1
Can ShieldSquare coexist with CDNs like Akamai, Amazon Cloudfront, Varnish etc.,?
Accurate bot prevention
3
Does ShieldSquare stop good crawlers like google from crawling over the site?
How does ShieldSquare detect bots? Is it only IP based?
What is the probability of genuine users on our site getting blocked because of ShieldSquare?
Payment
1
Can I do the payment online from the portal using Credit card ?
Best Practices
2
How can I clean up bot traffic (both bad-bots and legitimate-bots) hitting the ads on our site and resolve issue with our Ad network ?
What are the recommended actions to be taken for different types of Legitimate-Bots?
GDPR FAQ
5
Am I allowed to transfer data outside of the EU?
How do I delete user data?
Does ShieldSquare or its solution(s) send data regarding its Customers’ users or Customers’ audience(s) to a third party (e.g. DMP)?
Does ShieldSquare have a DPA?
What are the security measures followed at ShieldSquare?
General Information
1
What are Regular Expressions?
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